Decide

Focus the effort around a design hypothesis.

Task matrix

What

Also known as an user-task matrix, is a simple approach for exposing frequency and importance by user class or persona.

Why

To indicate what tasks are most critical for user experience.

Time required

1-2 hours

How to do it

  1. Ask the user questions about the importance and frequency about a task.

  2. Gather all the information and seperate each task into a subtask.

  3. Insert each task into a diagram and ensure its complete.

  4. Review the analysis with the team and check if the tasks are consistent.

Additional resources

“The User Task Matrix.” by Chauncey Wilson

“How to improve your UX designs with Task Analysis”

18F